Frequently Asked Questions

When will my order ship?

Your order will ship 1-2 business days after production of the item is completed. You will receive an email when this occurs. Shipping typically takes 7-15 business days to these countries.

 

How long does production take?

Production time depends on the product ordered and is unique to each campaign. Please check the product description of your specific product/campaign page for details.

 

Are there additional costs upon delivery (customs, duties, taxes)?

Unfortunately we cannot take responsibility for additional charges imposed by your government upon receiving any product. This is very much out of our control and we are unable to foresee any of these costs. Please contact your local mailing service provider for specific details.

 

Can I cancel my order?

Orders can be cancelled within 24 hours of placement. Please email us at team@makeship.com with your order number if you would like to cancel your order.

 

What happens if my item arrives damaged?

Please send pictures of the damaged item and your order number to team@makeship.com and we will happily help you.

 

Can I create my own campaign with Makeship?

If you are an influencer interested in running a campaign please contact team@makeship.com for further information.